Refund & Cancellation

1. Overview

EnergyCore Solutions LLC is committed to delivering exceptional work. Because our services involve significant time and resources from the moment a project begins, we maintain a clear refund policy so that expectations are fair and transparent for both parties. This policy applies to all services purchased from us and forms part of our Terms & Conditions.

2. 30-Day Satisfaction Guarantee

Every engagement is delivered against a written, agreed specification. Where a deliverable does not meet that specification, we will remedy it at no additional cost.

3. Conditions for Refund Eligibility

To be eligible for a refund under our 30-day guarantee, the following conditions must be met:

• The request must be submitted within 30 calendar days of the original purchase date.
• You must provide clear, written evidence that the services delivered do not meet the specification or objectives set out in the agreed proposal.
• You must have engaged in good faith with our team and allowed us a reasonable opportunity to remedy any identified deficiency.
• The guarantee applies to the initial purchase of a service, and not to subsequent services, retainers, or recurring subscriptions.

4. Non-Refundable Items

The following are non-refundable:

• Initial deposits or down payments made to reserve a project slot or to commence the discovery and planning phase.
• Completed work — fees for milestones or deliverables that have been approved, accepted, or put to use by the client.
• Third-party costs — software, licences, plugins, domains, hosting, or services purchased from third-party vendors on your behalf.
• Change of mind — requests based solely on subjective preference or on requirements that were not part of the agreed scope.

5. Cancellation Before Completion

5.1 If you cancel an engagement before work has commenced, no charge applies beyond any non-refundable deposit already paid.

5.2 If you cancel after work has commenced, a fair charge for work completed to date will be calculated and agreed in writing between both parties, based on the proportion of work delivered against the total agreed scope.

5.3 No penalty fees or cancellation surcharges apply. We aim to resolve all cancellations fairly and professionally.

6. Disputes

6.1 Any dispute regarding the quality, completeness, or scope of deliverables must be raised in writing to support@energycore-solutions.site within 14 days of delivery.

6.2 We commit to acknowledging all disputes within 2 business days and to resolving them within 14 business days of receipt.

6.3 Where a dispute cannot be resolved directly, both parties agree to attempt mediation in good faith before pursuing any formal legal remedy.

7. How to Request a Refund

To initiate a refund request, submit a written request to support@energycore-solutions.site including:

• Your full name and company name
• The specific service purchased and the date of payment
• A detailed explanation of the reason for the request, including clear evidence of the issue

8. Refund Processing

Where a refund is agreed in writing, it will be processed within 14 business days via the original payment method where possible. We will confirm the refund amount and timeline in writing before processing.

9. Governing Law

This Refund Policy is governed by the laws of the State of Wyoming and forms part of our Terms & Conditions.

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Last updated: July 2026